Service Ticket

Service tickets are used to record work that is required and the status of that work. When creating a new service ticket, the technician should click on the Service Ticket button on the dashboard of the Services Application.

The service ticket page will require you to start by selecting an asset type:

Once an asset type is selected, you will need to scan the asset number or enter a valid asset number. You will then have the ability to enter a description of work that needs to be completed. Clicking on the Create Ticket button will save your ticket to the system. If this asset is out of service, you can indicate so on the service ticket and it will be tagged out of service and an out of service time will be logged. Once the ticket is closed, the asset will be tagged back in and the out of service period will be complete.

Once the ticket is saved, you will be able to upload images to support the need for the work as well as images of the work completed if needed. A reference number field is provided for your reference and any associated charges or expenses can be logged to the ticket. Once the work is complete, the technician can click on the Closed toggle to mark the ticket as complete.